# Box change history

Filter: kind=all. Query: `?kind=notable|all|pages|pricing|trust|legal|incident|incident_edit|incident_deleted|incident_update&history=<history_id>&page=N`. Company profile: [Box](https://rewindex.com/company/box.md)
## Changes by kind

| Kind | Changes | Notable | Latest (UTC) |
| --- | --- | --- | --- |
| Major incident | 43 | 43 | 2026-10-15 08:30 UTC |

## Timeline

| When (UTC) | Kind | Change | Label | Summary |
| --- | --- | --- | --- | --- |
| 2026-10-15 08:30 UTC | Major incident | [Major incident: \[Major\] Issue with Box Drive](https://rewindex.com/change/i7eb76eb4e68f7e.md) | degradation | Box reported a major incident delaying updates from the Box Web App to Box Drive desktop clients for some users. It started at 2026-10-15 08:30 UTC and was resolved at 2026-10-15 12:41 UTC, lasting 4 h 11 min. Box reported remediation and restoration of full functionality but did not disclose the underlying cause. |
| 2026-10-08 09:27 UTC | Major incident | [Critical incident: \[Critical\] Issues with Multiple Box Services](https://rewindex.com/change/i8e73a846be6317.md) | outage | Box reported a critical outage affecting the All Files page, API, uploads, downloads, Box Sign and Notes, starting 2026-10-08 09:27 UTC and resolved at 2026-10-08 09:33 UTC (computed duration: 5 min). Box confirmed services were restored to full functionality; no cause was stated. |
| 2026-10-08 01:48 UTC | Major incident | [Major incident: \[Medium\] Issue with Enterprise Event Reports](https://rewindex.com/change/i0f702ca9668a35.md) | degradation | Box’s major-impact incident caused missing or outdated data in Admin Console event-based reports and Insights, Enterprise Events API results, and Box AI unit usage. It ran from 2026-10-08 01:48 UTC to 2026-10-08 03:54 UTC (2 h 5 min); Box processed delayed enterprise event data and restored full functionality. |
| 2026-10-02 03:43 UTC | Major incident | [Major incident: \[Medium\] Issue with File Requests](https://rewindex.com/change/ie210144627e882.md) | outage | Box reported a major incident affecting File Requests, now resolved with no current impact. The recorded start is 2026-10-02 03:43 UTC and resolution is 2026-10-01 10:00 UTC; these timestamps conflict, and the computed duration is unknown. |
| 2026-09-30 18:08 UTC | Major incident | [Major incident: \[Medium\] Issue with multiple reports](https://rewindex.com/change/ia99a59cb93ca71.md) | degradation | Box reported a major-impact incident causing missing or outdated data in Enterprise Reports, including User Engagement Reports, and Admin Console collaboration insights. It started at 2026-09-30 18:08 UTC and was resolved at 2026-10-05 14:09 UTC, lasting 4 days 20 h. Box confirmed the Report Service was restored to full functionality. |
| 2026-09-29 14:15 UTC | Major incident | [Critical incident: \[Critical\] Issues with All Files Page, Box Notes, API calls, logins and downloads](https://rewindex.com/change/i57016a2fc45c79.md) | outage | Box reported a critical outage affecting All Files Page, Box Notes, API calls, logins and downloads, starting 2026-09-29 14:15 UTC and resolved at 2026-09-29 15:30 UTC (computed duration: 1 h 14 min). Box said its systems automatically detected and corrected the underlying issue, with no current impact. |
| 2026-09-28 10:04 UTC | Major incident | [Major incident: \[Medium\] Issues with Box Notes](https://rewindex.com/change/i6facd053d4e05a.md) | outage | Box Notes users could encounter errors or slowness when creating or updating notes. Box marked the impact as major; the incident started at 2026-09-28 10:04 UTC and was resolved at 2026-09-28 10:31 UTC, lasting 27 min. Box confirmed full functionality was restored but stated no cause or specific fix. |
| 2026-08-28 08:20 UTC | Major incident | [Major incident: \[Medium\] Issues with Box Hubs Shared Links](https://rewindex.com/change/i8e63980cc9af1f.md) | outage | Box reported a major-impact incident affecting access to Box Hubs through shared links, starting 2026-08-28 08:20 UTC and resolved at 2026-08-28 10:00 UTC (1 h 40 min). Box said it identified the underlying cause and restored full functionality, but the evidence does not specify the cause or fix. |
| 2026-08-25 06:53 UTC | Major incident | [Critical incident: \[Critical\] Issue with Downloads](https://rewindex.com/change/i4c8e0a94a3f11d.md) | degradation | Box reported a critical download issue affecting Box Zones users in the Asian region, who may have been unable to download files. It started at 2026-08-25 06:53 UTC and was resolved at 2026-08-25 07:37 UTC, lasting 44 min; Box reported improvement after remediation steps, and its postmortem also noted ZIP downloads were affected. |
| 2026-08-24 21:21 UTC | Major incident | [Major incident: \[Medium\] Issue with Uploads](https://rewindex.com/change/ie8e316e7194724.md) | outage | Box reported a major-impact upload incident starting 2026-08-24 21:21 UTC, resolved at 2026-08-24 22:03 UTC (41 min). Users could encounter upload errors or slowness across the Box web application and API; the postmortem also noted affected write operations. Box reported remediation and improvement but did not specify the cause or fix in the available evidence. |
| 2026-08-20 00:31 UTC | Major incident | [Major incident: \[Medium\] Issue with Microsoft Office Integration and Box Edit](https://rewindex.com/change/ic67a5cc71f6afb.md) | outage | Box reported a major-impact incident causing errors or slowness accessing Microsoft Office via Box and using Box Edit, from 2026-08-20 00:31 UTC to 2026-08-20 01:44 UTC (1 h 13 min). Box took remediation steps and confirmed full functionality was restored; no specific cause or fix was stated. |
| 2026-08-19 22:00 UTC | Major incident | [Major incident: \[Medium\] Issues with Multiple Box Services](https://rewindex.com/change/i6cf4d50cc17320.md) | outage | Box reported a major-impact incident affecting Login, All Files, Uploads, Downloads and Box API. The archived start and resolution are both 2026-08-19 22:00 UTC (computed duration: 0 min). Box said no further impact was observed and marked the issue resolved; a preliminary postmortem was later posted. |
| 2026-08-07 02:37 UTC | Major incident | [Major incident: \[Medium\] Issues affecting multiple Box services](https://rewindex.com/change/i44ecf57d98d2d0.md) | outage | Box reported a major incident affecting authentication, Login/SSO, uploads/downloads, Content API, Box AI and Box Sign, with possible errors or failures. It started 2026-08-07 02:37 UTC and resolved at 2026-08-07 05:16 UTC (2 h 39 min). Box reported no ongoing impact by 04:06 UTC and said remediation restored full functionality. |
| 2026-08-04 20:23 UTC | Major incident | [Major incident: \[Medium\] Issues with Uploads and Downloads](https://rewindex.com/change/ibac182fa36ba54.md) | outage | Box reported major impact to uploads and downloads across its API and web application, with errors and slowness affecting customers. The incident ran from 2026-08-04 20:23 UTC to 2026-08-04 20:44 UTC (21 min). Box attributed upload failures and delays to frontend load-balancer routing and restored service by rerouting upload traffic and provisioning additional capacity. |
| 2026-07-31 11:09 UTC | Major incident | [Major incident: \[Medium\] Issues with Box Shuttle Standalone](https://rewindex.com/change/ia7c52e1f52cca7.md) | outage | Box reported a major-impact outage affecting Box Shuttle Standalone: users could have trouble accessing, configuring or creating Shuttle job details. It started at 2026-07-31 11:09 UTC and was resolved at 2026-07-31 11:30 UTC, with a computed duration of 20 min. Box reported remediation steps and restored full functionality, without specifying a cause. |
| 2026-07-23 14:14 UTC | Major incident | [Major incident: \[Medium\] Issues with Box Hubs](https://rewindex.com/change/ib4df84eb6742b1.md) | outage | Box Hubs users were unable to load the Hubs gallery; the vendor recorded major impact. The incident started at 2026-07-23 14:14 UTC and was resolved at 2026-07-23 14:30 UTC, with a computed duration of 15 min. Box reported identifying the underlying cause without specifying it and confirmed full functionality was restored. |
| 2026-07-23 09:45 UTC | Major incident | [Major incident: \[Medium\] Issues with File Requests](https://rewindex.com/change/i336e3255b8db31.md) | degradation | Box reported major impact to File Request, with users potentially experiencing delayed metadata updates when uploading files. The incident started 2026-07-23 09:45 UTC and was resolved 2026-07-23 11:42 UTC, lasting 1 h 56 min; Box confirmed full functionality was restored. |
| 2026-07-16 21:30 UTC | Major incident | [Major incident: \[Medium\] Issues with Box Edit and Microsoft Office Online](https://rewindex.com/change/i7430263bc2a3cf.md) | outage | Box reported a major-impact outage affecting Box Edit and Microsoft Office Online, starting 2026-07-16 21:30 UTC and resolved at 2026-07-16 21:48 UTC (18 min). Box reported full functionality restored after remediation; its postmortem said some customers may have been unable to open or edit files through Open With integrations in the Box web application. |
| 2026-07-15 04:14 UTC | Major incident | [Major incident: \[Medium\] Issues with Box Relay](https://rewindex.com/change/if058615bf0ceed.md) | degradation | Box Relay experienced a major-impact degradation starting 2026-07-15 04:14 UTC, affecting workflow functionality. The incident lasted 2 h 29 min and was resolved at 2026-07-15 06:43 UTC after a fix was implemented; Box confirmed full functionality was restored. |
| 2026-07-07 14:11 UTC | Major incident | [Major incident: \[Medium\] Issues with Search service, Box Sign Templates and Metadata queries](https://rewindex.com/change/i4d849869c627fd.md) | degradation | Box reported major degradation affecting Search, Box Sign Templates and Metadata queries, with errors or slowness affecting customers. The incident started at 2026-07-07 14:11 UTC and was resolved at 2026-07-07 16:19 UTC, lasting 2 h 8 min; Box reported remediation and restoration of full functionality but did not specify the cause or fix. |
| 2026-06-25 19:29 UTC | Major incident | [Major incident: \[Medium\] Issues with Zip Downloads](https://rewindex.com/change/iaf5622152da96d.md) | outage | Box reported a major ZIP download incident affecting folder downloads in its web application, with failures or delays for users routed through one US region. It started at 2026-06-25 19:29 UTC and was resolved at 2026-06-25 21:47 UTC, lasting 2 h 18 min. Box attributed the issue to a network component update affecting a regional backend service. |
| 2026-06-17 19:34 UTC | Major incident | [Major incident: \[Medium\] Issue with Multiple Box Services](https://rewindex.com/change/ie4c06fe976b519.md) | outage | Box reported a major-impact outage causing intermittent failures loading the "All files" page and subfolders, affecting customers’ ability to browse content. It started at 2026-06-17 19:34 UTC and was resolved at 2026-06-17 20:28 UTC, lasting 54 min. Box reported improvement after remediation steps and confirmed full Webapp functionality was restored. |
| 2026-06-11 00:34 UTC | Major incident | [Major incident: \[Medium\] Issue with Multiple Box Services](https://rewindex.com/change/if1bf2388fc3dee.md) | degradation | Box reported major degradation affecting API authentication, Login/SSO, Box Sign, and Box Edit / Tools, potentially disrupting access and work in Box. The incident ran from 2026-06-11 00:34 UTC to 2026-06-11 02:01 UTC (1 h 26 min). Box applied remediation and confirmed full functionality was restored. |
| 2026-06-03 17:53 UTC | Major incident | [Critical incident: \[Critical\] Issues with Multiple Box Services](https://rewindex.com/change/i69141c7eb13faf.md) | outage | Box reported a critical outage affecting Login, All Files, Notes, Uploads and Box API. It started and was marked resolved at 2026-06-03 17:53 UTC (computed duration: 0 min). Box said its systems automatically detected and corrected the underlying issue, with no current impact. |
| 2026-06-01 00:58 UTC | Major incident | [Major incident: \[Medium\] Issues with Box AI](https://rewindex.com/change/i57ef1dfb38f97e.md) | outage | Box AI and Box Web Application - Box AI experienced a major-impact incident involving errors, failed AI responses or degraded performance. It started at 2026-06-01 00:58 UTC and was resolved at 2026-06-01 02:25 UTC, lasting 1 h 27 min; Box reported remediation and restored full functionality without specifying the cause or fix. |
| 2026-05-22 08:46 UTC | Major incident | [Major incident: \[Medium\] Issues with Box Drive](https://rewindex.com/change/i3be8c7e6523d52.md) | outage | Box Drive logins experienced errors or timeouts in an incident rated major, starting 2026-05-22 08:46 UTC and resolved at 2026-05-22 09:18 UTC (32 min). Box recommended the Box Web Application as a temporary workaround; its postmortem also noted issues affecting Single Sign-On (SSO) configuration. |
| 2026-05-14 19:30 UTC | Major incident | [Major incident: \[Medium\] Degradation of Enterprise Events API](https://rewindex.com/change/i5f43625aedc9b6.md) | degradation | Box reported a major-impact degradation affecting customers using the streaming Enterprise Events API. The recorded start was 2026-05-14 19:30 UTC, with a computed duration of 0 min; Box said its systems detected and corrected the underlying issue and there was no current impact. |
| 2026-05-07 01:20 UTC | Major incident | [Critical incident: \[Critical\] Issues with Multiple Box Services](https://rewindex.com/change/iaf093e6381c427.md) | outage | Box reported a critical outage affecting folder and collection browsing, Box AI, Classifications, and Hubs, with customers potentially seeing loading errors. It started at 2026-05-07 01:20 UTC and was resolved at 2026-05-07 03:07 UTC, lasting 1 h 47 min. Box reported remediation and improvement but did not specify the underlying cause or fix. |
| 2026-04-27 17:36 UTC | Major incident | [Major incident: \[Medium\] Issues with Box Search](https://rewindex.com/change/i96c90b13176303.md) | outage | Box metadata searches in the Box Web Application could return no results during a major-impact incident starting 2026-04-27 17:36 UTC. The incident lasted 1 h 34 min and was resolved at 2026-04-27 19:11 UTC after remediation restored full functionality; Box did not specify the underlying cause or fix. |
| 2026-04-03 04:04 UTC | Major incident | [Critical incident: \[Critical\] Issues with Box Sign](https://rewindex.com/change/i2c482ab11c446e.md) | outage | Box reported a critical Box Sign outage affecting creation and access of signature requests and service access, starting 2026-04-03 04:04 UTC and resolved 2026-04-03 08:09 UTC (4 h 5 min). Box attributed the issue to an erroneous change by a third-party infrastructure provider and confirmed full functionality was restored. |
| 2026-03-25 11:44 UTC | Major incident | [Major incident: \[Medium\] Issues Accessing the Admin Console Dashboard](https://rewindex.com/change/ib9aa2fbfd4abb8.md) | degradation | Box reported a major-impact incident causing slow access to the Admin Console dashboard from 2026-03-25 11:44 UTC to 2026-03-25 14:03 UTC, lasting 2 h 19 min. Box took remediation steps and confirmed full functionality was restored; it did not disclose the underlying cause. |
| 2026-03-25 05:52 UTC | Major incident | [Critical incident: \[Critical\] Issue with Box Shuttle](https://rewindex.com/change/i6c5a287fc3bdd3.md) | outage | Box reported a critical issue affecting Box Shuttle, its migration service, starting 2026-03-25 05:52 UTC and lasting 11 h 8 min. Box took remediation steps and confirmed full functionality was restored at 2026-03-25 17:00 UTC; its postmortem noted blank pages and timeouts for some users. |
| 2026-03-20 03:37 UTC | Major incident | [Major incident: \[Medium\] Issues with Logins, Folder and File Preview, and Shared Links](https://rewindex.com/change/i79b12cc58644bc.md) | outage | Box reported a major incident affecting Login/SSO, folder and file preview, and shared links; customers could encounter blank pages. It ran from 2026-03-20 03:37 UTC to 2026-03-20 05:08 UTC, lasting 1 h 31 min. Box implemented a fix and confirmed all affected services were restored. |
| 2026-03-18 18:00 UTC | Major incident | [Major incident: \[Medium\] Customers may experience issues previewing files](https://rewindex.com/change/i97399d2dc5dd1f.md) | outage | Box reported a major-impact incident affecting file previews for some users, starting at 2026-03-18 18:00 UTC and marked resolved at the same time (computed duration: 0 min). Box stated that no further impact was observed. |
| 2026-02-27 20:02 UTC | Major incident | [Major incident: \[Medium\] Increased FTP 530 Captcha errors](https://rewindex.com/change/ie7030d69b60e4b.md) | outage | Box reported a major-impact incident affecting FTP and SFTP logins with increased FTP 530 Captcha errors, starting 2026-02-27 20:02 UTC and lasting 3 h 49 min. A fix was implemented at 2026-02-27 21:58 UTC, and full functionality was restored by resolution at 2026-02-27 23:51 UTC. |
| 2026-02-25 13:00 UTC | Major incident | [Major incident: \[Medium\] Customers may experience issues with Uploads and Downloads for the UK zone](https://rewindex.com/change/ice93f7cb0b5d6b.md) | outage | Box reported a major-impact incident affecting uploads and downloads for Box Zones UK customers, starting 2026-02-25 13:00 UTC and resolving 2026-02-25 14:16 UTC (1 h 16 min). Box reported remediation steps and restored full functionality, but did not specify the underlying cause or fix. |
| 2026-02-24 23:32 UTC | Major incident | [Critical incident: \[Critical\] Issue with Box API](https://rewindex.com/change/iac41e9406b4d4d.md) | degradation | Box reported a critical degradation affecting Box Platform / API - Content API, starting 2026-02-24 23:32 UTC and resolved 2026-02-25 00:15 UTC (43 min). Box said remediation steps improved the API and confirmed full functionality after monitoring; no specific cause or fix was disclosed. |
| 2026-02-24 14:59 UTC | Major incident | [Critical incident: \[Critical\] Issues with Multiple Box Services](https://rewindex.com/change/ib8da50b9771b5a.md) | outage | Box reported a critical outage affecting Box Sign, Login/SSO, and Uploads/Downloads, including in the Box Web Application. It started at 2026-02-24 14:59 UTC and was resolved at 2026-02-24 16:07 UTC, lasting 1 h 8 min; Box reported taking remediation steps and restoring full functionality. |
| 2026-01-09 07:14 UTC | Major incident | [Critical incident: \[Critical\] Issues with Logins, Notes and API](https://rewindex.com/change/i786faa7bf88fc7.md) | outage | Box reported a critical incident affecting Logins, Notes and API, recorded as starting 2026-01-09 07:14 UTC and resolved 2026-01-09 06:00 UTC. The resolution precedes the recorded start, so duration is unknown; Box stated there was no current impact. |
| 2026-01-08 01:39 UTC | Major incident | [Critical incident: \[Critical\] Issues with Multiple Box Services](https://rewindex.com/change/ie9b18a62d9c610.md) | outage | Box reported a critical outage affecting Login, Public API, Uploads, Downloads and Box Notes, starting 2026-01-08 01:39 UTC and resolved at 2026-01-08 02:37 UTC (58 min). Customers experienced elevated errors and timeouts; Box reported taking remediation steps and confirmed all affected services were restored. |
| 2026-01-03 00:16 UTC | Major incident | [Major incident: \[Medium\] Issue with Enterprise Reporting](https://rewindex.com/change/ic2183941c2cc95.md) | outage | Box reported a major Enterprise Reporting outage: some requested and scheduled reports were not generated, and missing reports should be rerun. Recorded start: 2026-01-03 00:16 UTC; recorded resolution: 2026-01-02 13:30 UTC, preceding the start, so duration is unknown. Box reported no current impact. |
| 2025-12-18 00:21 UTC | Major incident | [Major incident: \[Major\] Issues with Box Sign](https://rewindex.com/change/i8fb41c97b67f11.md) | degradation | Box reported a major degradation affecting Box Sign and Box Web Application - Box Sign, starting at 2025-12-18 00:21 UTC and resolved at 2025-12-18 00:45 UTC (23 min). Box said affected services were restored to full functionality; it identified an underlying cause but did not specify it in the available evidence. |
| 2025-12-17 00:57 UTC | Major incident | [Critical incident: \[Critical\] Issues with multiple Box services](https://rewindex.com/change/i3d8e3799fd4b8a.md) | outage | Box reported a critical outage affecting Login/SSO, API, Box Notes and other services, with slowness and temporary unavailability. It ran from 2025-12-17 00:57 UTC to 2025-12-17 04:31 UTC (3 h 33 min); all affected services were restored. The postmortem linked the issue to an attempted rollback of a diagnostic change. |


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Canonical: https://rewindex.com/company/box/changes · Markdown: https://rewindex.com/company/box/changes.md · JSON: https://rewindex.com/api/v1/companies/box/changes · Generated 2026-10-18T02:24:35.114Z