Changes / Box / [Medium] Issues with Box Search

Box: Major incident: [Medium] Issues with Box Search

Summary

Box metadata searches in the Box Web Application could return no results during a major-impact incident starting 2026-04-27 17:36 UTC. The incident lasted 1 h 34 min and was resolved at 2026-04-27 19:11 UTC after remediation restored full functionality; Box did not specify the underlying cause or fix.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 92%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: [Medium] Issues with Box Search
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-04-27 17:36 UTC
AddedResolved time#5
Before: not present
After: 2026-04-27 19:11 UTC
AddedAffected components#6
Before: not present
After: Box Web Application - Search, Search
AddedUpdateinvestigating#7
Before: not present
After: Our team is investigating an issue with Search by metadata in the Box Web Application. Users may see search results not return. We will provide additional information as it becomes available.
AddedUpdateinvestigating#8
Before: not present
After: We are continuing to investigate this issue.
AddedUpdateinvestigating#9
Before: not present
After: Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
AddedUpdateidentified#10
Before: not present
After: The issue has been identified and a fix is being implemented.
AddedUpdatemonitoring#11
Before: not present
After: Our team has taken steps to remediate this issue and is seeing improvement for the search with metadata service. We are continuing to monitor for any additional impact.
AddedUpdateresolved#12
Before: not present
After: After further monitoring, this incident is now considered resolved. Search with metadata has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: [Medium] Issues with Box Search (this change)
Box metadata searches in the Box Web Application could return no results during a major-impact incident starting 2026-04-27 17:36 UTC. The incident lasted 1 h 34 min and was resolved at 2026-04-27 19:11 UTC after remediation restored full functionality; Box did not specify the underlying cause or fix.
Major incident

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