# Box: Major incident: [Medium] Issues with Box Search

**Summary:** Box metadata searches in the Box Web Application could return no results during a major-impact incident starting 2026-04-27 17:36 UTC. The incident lasted 1 h 34 min and was resolved at 2026-04-27 19:11 UTC after remediation restored full functionality; Box did not specify the underlying cause or fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-04-27 17:36 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/h03kn85y4kf3](https://stspg.io/h03kn85y4kf3)
- [Company: Box](https://rewindex.com/company/box.md)
- Versions: before (none: first archived) → after incident\_version:93/wnjtwzb7dt5h@914600c430ef
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ [Medium] Issues with Box Search
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-27 17:36 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-27 19:11 UTC
```

**6. Added: Affected components**

```diff
+ Box Web Application - Search, Search
```

**7. Added: Update** (investigating) · 2026-04-27 17:36 UTC

```diff
+ Our team is investigating an issue with Search by metadata in the Box Web Application. Users may see search results not return. We will provide additional information as it becomes available.
```

**8. Added: Update** (investigating) · 2026-04-27 17:37 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (investigating) · 2026-04-27 17:51 UTC

```diff
+ Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
```

**10. Added: Update** (identified) · 2026-04-27 17:52 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**11. Added: Update** (monitoring) · 2026-04-27 18:17 UTC

```diff
+ Our team has taken steps to remediate this issue and is seeing improvement for the search with metadata service. We are continuing to monitor for any additional impact.
```

**12. Added: Update** (resolved) · 2026-04-27 19:11 UTC

```diff
+ After further monitoring, this incident is now considered resolved. Search with metadata has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-27 17:36 UTC | Major incident: \[Medium\] Issues with Box Search (this change) | outage |

All Box changes: [timeline](https://rewindex.com/company/box/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i96c90b13176303 · Markdown: https://rewindex.com/change/i96c90b13176303.md · JSON: https://rewindex.com/api/v1/changes/i96c90b13176303 · Generated 2026-10-18T02:29:17.247Z