Changes / Box / [Critical] Issues with Multiple Box Services
Box: Critical incident: [Critical] Issues with Multiple Box Services
Summary
Box reported a critical outage affecting the All Files page, API, uploads, downloads, Box Sign and Notes, starting 2026-10-08 09:27 UTC and resolved at 2026-10-08 09:33 UTC (computed duration: 5 min). Box confirmed services were restored to full functionality; no cause was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: [Critical] Issues with Multiple Box Services
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2026-10-08 09:27 UTC
Before: not present
After: 2026-10-08 09:33 UTC
Before: not present
After: Accessible Site (a.box.com), Authentication (OAuth 2.0 / JWT), Box AI, Box Apps, Box Canvas, Box Doc Gen, Box Embed Widget, Box Extract, Box Notes - Web Application, Box Platform / API - Authentication (OAuth 2.0 / JWT), Box Platform / API - Box AI, Box Platform / API - Box Apps, Box Platform / API - Box Canvas, Box Platform / API - Box Doc Gen, Box Platform / API - Box Embed Widget, Box Platform / API - Box Extract, Box Platform / API - Box Shuttle, Box Platform / API - Box Sign, Box Platform / API - Content API, Box Platform / API - Content Preview, Box Platform / API - Events API, Box Platform / API - Search, Box Platform / API - Uploads/Downloads, Box Platform / API - Webhooks, Box Platform / API - Workflows and Automations, Box Shuttle, Box Sign, Box Web Application - Accessible Site (a.box.com), Box Web Application - Box AI, Box Web Application - Box Sign, Box Web Application - Files Page, Box Web Application - Login/SSO, Box Web Application - Uploads/Downloads, Content API, Content Preview, Events API, Files Page, Login/SSO, Search, Uploads/Downloads, Web Application, Webhooks, Workflows and Automations
Before: not present
After: We are investigating an ongoing issue affecting All Files page, API, uploads, downloads, Box Sign and Notes. We will provide more information as soon as it is available.
Before: not present
After: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: [Critical] Issues with Multiple Box Services (this change) Box reported a critical outage affecting the All Files page, API, uploads, downloads, Box Sign and Notes, starting 2026-10-08 09:27 UTC and resolved at 2026-10-08 09:33 UTC (computed duration: 5 min). Box confirmed services were restored to full functionality; no cause was stated. | Major incident |