# Box: Critical incident: [Critical] Issues with Multiple Box Services

**Summary:** Box reported a critical outage affecting the All Files page, API, uploads, downloads, Box Sign and Notes, starting 2026-10-08 09:27 UTC and resolved at 2026-10-08 09:33 UTC (computed duration: 5 min). Box confirmed services were restored to full functionality; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-08 09:27 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/245w7lxl0mkv](https://stspg.io/245w7lxl0mkv)
- [Company: Box](https://rewindex.com/company/box.md)
- Versions: before (none: first archived) → after incident\_version:93/nby3tvjc88nf@cb2daa26ea15
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ [Critical] Issues with Multiple Box Services
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-08 09:27 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-08 09:33 UTC
```

**6. Added: Affected components**

```diff
+ Accessible Site (a.box.com), Authentication (OAuth 2.0 / JWT), Box AI, Box Apps, Box Canvas, Box Doc Gen, Box Embed Widget, Box Extract, Box Notes - Web Application, Box Platform / API - Authentication (OAuth 2.0 / JWT), Box Platform / API - Box AI, Box Platform / API - Box Apps, Box Platform / API - Box Canvas, Box Platform / API - Box Doc Gen, Box Platform / API - Box Embed Widget, Box Platform / API - Box Extract, Box Platform / API - Box Shuttle, Box Platform / API - Box Sign, Box Platform / API - Content API, Box Platform / API - Content Preview, Box Platform / API - Events API, Box Platform / API - Search, Box Platform / API - Uploads/Downloads, Box Platform / API - Webhooks, Box Platform / API - Workflows and Automations, Box Shuttle, Box Sign, Box Web Application - Accessible Site (a.box.com), Box Web Application - Box AI, Box Web Application - Box Sign, Box Web Application - Files Page, Box Web Application - Login/SSO, Box Web Application - Uploads/Downloads, Content API, Content Preview, Events API, Files Page, Login/SSO, Search, Uploads/Downloads, Web Application, Webhooks, Workflows and Automations
```

**7. Added: Update** (investigating) · 2026-10-08 09:27 UTC

```diff
+ We are investigating an ongoing issue affecting All Files page, API, uploads, downloads, Box Sign and Notes. We will provide more information as soon as it is available.
```

**8. Added: Update** (resolved) · 2026-10-08 09:33 UTC

```diff
+ After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-08 09:27 UTC | Critical incident: \[Critical\] Issues with Multiple Box Services (this change) | outage |

All Box changes: [timeline](https://rewindex.com/company/box/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i8e73a846be6317 · Markdown: https://rewindex.com/change/i8e73a846be6317.md · JSON: https://rewindex.com/api/v1/changes/i8e73a846be6317 · Generated 2026-10-18T02:29:46.261Z