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Box: [Critical] Issues with Multiple Box Services

Impact: criticalStatus: resolvedStarted Resolved (5 min)2 updatesSource: stspg.io (opens in new tab)
Summary

Box reported a critical outage affecting the All Files page, API, uploads, downloads, Box Sign and Notes, starting 2026-10-08 09:27 UTC and resolved at 2026-10-08 09:33 UTC (computed duration: 5 min). Box confirmed services were restored to full functionality; no cause was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Box AppsBox Platform / API - Box AppsBox Notes - Web ApplicationWeb ApplicationAuthentication (OAuth 2.0 / JWT)Box Platform / API - Authentication (OAuth 2.0 / JWT)Box Platform / API - Events APIEvents APIBox AIBox Platform / API - Box AIBox SignBox Web Application - Box SignBox CanvasBox Platform / API - Box CanvasAccessible Site (a.box.com)Box Web Application - Accessible Site (a.box.com)Box ExtractBox Platform / API - Box ExtractBox Platform / API - Uploads/DownloadsUploads/DownloadsBox AIBox Web Application - Box AIBox Web Application - Files PageFiles PageBox Embed WidgetBox Platform / API - Box Embed WidgetBox Platform / API - Content APIContent APIBox Web Application - Login/SSOLogin/SSOBox Doc GenBox Platform / API - Box Doc GenBox Platform / API - Workflows and AutomationsWorkflows and AutomationsBox Platform / API - Content PreviewContent PreviewBox Platform / API - Box SignBox SignBox Platform / API - Box ShuttleBox ShuttleBox Platform / API - WebhooksWebhooksBox Web Application - Uploads/DownloadsUploads/DownloadsBox Platform / API - SearchSearch

Timeline of updates

  1. investigating

    We are investigating an ongoing issue affecting All Files page, API, uploads, downloads, Box Sign and Notes. We will provide more information as soon as it is available.

  2. resolved

    After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Box profile · Recent Box incidents · Markdown · JSON