# Box: [Critical] Issues with Multiple Box Services

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-10-08 09:27 UTC · Resolved: 2026-10-08 09:33 UTC · Duration: 5 min
- Updates: 2 · Affected components: Box Apps, Box Platform / API - Box Apps, Box Notes - Web Application, Web Application, Authentication (OAuth 2.0 / JWT), Box Platform / API - Authentication (OAuth 2.0 / JWT), Box Platform / API - Events API, Events API, Box AI, Box Platform / API - Box AI, Box Sign, Box Web Application - Box Sign, Box Canvas, Box Platform / API - Box Canvas, Accessible Site (a.box.com), Box Web Application - Accessible Site (a.box.com), Box Extract, Box Platform / API - Box Extract, Box Platform / API - Uploads/Downloads, Uploads/Downloads, Box AI, Box Web Application - Box AI, Box Web Application - Files Page, Files Page, Box Embed Widget, Box Platform / API - Box Embed Widget, Box Platform / API - Content API, Content API, Box Web Application - Login/SSO, Login/SSO, Box Doc Gen, Box Platform / API - Box Doc Gen, Box Platform / API - Workflows and Automations, Workflows and Automations, Box Platform / API - Content Preview, Content Preview, Box Platform / API - Box Sign, Box Sign, Box Platform / API - Box Shuttle, Box Shuttle, Box Platform / API - Webhooks, Webhooks, Box Web Application - Uploads/Downloads, Uploads/Downloads, Box Platform / API - Search, Search
- [Vendor status page: https://stspg.io/245w7lxl0mkv](https://stspg.io/245w7lxl0mkv)
- [Company: Box](https://rewindex.com/company/box.md)

## Summary

Box reported a critical outage affecting the All Files page, API, uploads, downloads, Box Sign and Notes, starting 2026-10-08 09:27 UTC and resolved at 2026-10-08 09:33 UTC (computed duration: 5 min). Box confirmed services were restored to full functionality; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-10-08 09:27 UTC: We are investigating an ongoing issue affecting All Files page, API, uploads, downloads, Box Sign and Notes. We will provide more information as soon as it is available.
- **resolved** 2026-10-08 09:33 UTC: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

## Rewindex changes for this incident

- 2026-10-08 09:27 UTC: [Critical incident: \[Critical\] Issues with Multiple Box Services](https://rewindex.com/change/i8e73a846be6317.md)


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Canonical: https://rewindex.com/company/box/incidents/nby3tvjc88nf · Markdown: https://rewindex.com/company/box/incidents/nby3tvjc88nf.md · JSON: https://rewindex.com/api/v1/companies/box/incidents/nby3tvjc88nf · Generated 2026-10-18T11:34:34.351Z