Changes / Box / [Medium] Issues Accessing the Admin Console Dashboard
Box: Major incident: [Medium] Issues Accessing the Admin Console Dashboard
Summary
Box reported a major-impact incident causing slow access to the Admin Console dashboard from 2026-03-25 11:44 UTC to 2026-03-25 14:03 UTC, lasting 2 h 19 min. Box took remediation steps and confirmed full functionality was restored; it did not disclose the underlying cause.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
What changed
Before: not present
After: [Medium] Issues Accessing the Admin Console Dashboard
Before: not present
After: major
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After: resolved
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After: 2026-03-25 11:44 UTC
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After: 2026-03-25 14:03 UTC
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After: Admin Console & Functionality, Box Web Application - Admin Console & Functionality
Before: not present
After: Our team is investigating an issue with the Admin Conssole dashboard. Users may experience slowness when attempting to access the Admin Console. We will provide additional information as it becomes available.
Before: not present
After: Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
Before: not present
After: Our team has taken steps to remediate this issue and is seeing improvement to access the Box Admin console. We are continuing to monitor for any additional impact.
Before: not present
After: After further monitoring, this incident is now considered resolved. The Admin console service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: [Medium] Issues Accessing the Admin Console Dashboard (this change) Box reported a major-impact incident causing slow access to the Admin Console dashboard from 2026-03-25 11:44 UTC to 2026-03-25 14:03 UTC, lasting 2 h 19 min. Box took remediation steps and confirmed full functionality was restored; it did not disclose the underlying cause. | Major incident |