# Box: Major incident: [Medium] Issues Accessing the Admin Console Dashboard

**Summary:** Box reported a major-impact incident causing slow access to the Admin Console dashboard from 2026-03-25 11:44 UTC to 2026-03-25 14:03 UTC, lasting 2 h 19 min. Box took remediation steps and confirmed full functionality was restored; it did not disclose the underlying cause. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-03-25 11:44 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/wb4z37ykflcq](https://stspg.io/wb4z37ykflcq)
- [Company: Box](https://rewindex.com/company/box.md)
- Versions: before (none: first archived) → after incident\_version:93/2950yxqgqf2y@136000693f1a
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ [Medium] Issues Accessing the Admin Console Dashboard
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-25 11:44 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-25 14:03 UTC
```

**6. Added: Affected components**

```diff
+ Admin Console & Functionality, Box Web Application - Admin Console & Functionality
```

**7. Added: Update** (investigating) · 2026-03-25 11:44 UTC

```diff
+ Our team is investigating an issue with the Admin Conssole dashboard. Users may experience slowness when attempting to access the Admin Console. We will provide additional information as it becomes available.
```

**8. Added: Update** (identified) · 2026-03-25 12:23 UTC

```diff
+ Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
```

**9. Added: Update** (monitoring) · 2026-03-25 13:36 UTC

```diff
+ Our team has taken steps to remediate this issue and is seeing improvement to access the Box Admin console. We are continuing to monitor for any additional impact.
```

**10. Added: Update** (resolved) · 2026-03-25 14:03 UTC

```diff
+ After further monitoring, this incident is now considered resolved. The Admin console service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-25 11:44 UTC | Major incident: \[Medium\] Issues Accessing the Admin Console Dashboard (this change) | degradation |

All Box changes: [timeline](https://rewindex.com/company/box/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ib9aa2fbfd4abb8 · Markdown: https://rewindex.com/change/ib9aa2fbfd4abb8.md · JSON: https://rewindex.com/api/v1/changes/ib9aa2fbfd4abb8 · Generated 2026-10-18T01:29:46.772Z