Box: [Medium] Issues Accessing the Admin Console Dashboard
Box reported a major-impact incident causing slow access to the Admin Console dashboard from 2026-03-25 11:44 UTC to 2026-03-25 14:03 UTC, lasting 2 h 19 min. Box took remediation steps and confirmed full functionality was restored; it did not disclose the underlying cause.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Admin Console & FunctionalityBox Web Application - Admin Console & Functionality
Timeline of updates
- investigating
Our team is investigating an issue with the Admin Conssole dashboard. Users may experience slowness when attempting to access the Admin Console. We will provide additional information as it becomes available.
- identified
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
- monitoring
Our team has taken steps to remediate this issue and is seeing improvement to access the Box Admin console. We are continuing to monitor for any additional impact.
- resolved
After further monitoring, this incident is now considered resolved. The Admin console service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Rewindex changes for this incident
- Major incident: [Medium] Issues Accessing the Admin Console Dashboard 2026-03-25 11:44 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Box profile · Recent Box incidents · Markdown · JSON