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ChangesBox[Medium] Issue with Box Sign and API

Box: Major incident: [Medium] Issue with Box Sign and API

Major incidentmajor (vendor)Changed Detected stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Box removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: [Medium] Issue with Box Sign and API
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: investigating
AddedStart time#4
Before: not present
After: 2026-10-20 02:19 UTC
AddedAffected components#5
Before: not present
After: Box Platform / API - Box Sign, Box Platform / API - Content API, Box Sign, Box Web Application - Box Sign, Content API
AddedUpdateinvestigating#6
Before: not present
After: Our team is investigating an issue with the Public API and Box Sign. Users may see errors or timeouts when attempting to use the Public API or Box Sign. We will provide additional information as it becomes available.

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Rewindex captured this after the last checkpoint; the next run (00:41 UTC) commits it.

History of this incident

TodayTuesday, October 20Tue, Oct 20

1 rewrite, 4 incident changes

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