# Box: Major incident: [Medium] Issue with Box Sign and API

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-10-20 02:19 UTC · Detected: 2026-10-20 02:23 UTC
- [Source: https://stspg.io/cq608909nb7h](https://stspg.io/cq608909nb7h)
- [Company: Box](https://rewindex.com/company/box.md)
- Versions: before (none: first archived) → after incident\_version:93/8mlj3j9t0xx9@b821b2df1de5
- Change 1 of 5 for this incident

Incident page (full timeline): [\[Medium\] Issue with Box Sign and API](https://rewindex.com/company/box/incidents/8mlj3j9t0xx9.md)
## What changed

**1. Added: Title**

```diff
+ [Medium] Issue with Box Sign and API
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-10-20 02:19 UTC
```

**5. Added: Affected components**

```diff
+ Box Platform / API - Box Sign, Box Platform / API - Content API, Box Sign, Box Web Application - Box Sign, Content API
```

**6. Added: Update** (investigating) · 2026-10-20 02:19 UTC

```diff
+ Our team is investigating an issue with the Public API and Box Sign. Users may see errors or timeouts when attempting to use the Public API or Box Sign. We will provide additional information as it becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-20 02:19 UTC | Major incident: \[Medium\] Issue with Box Sign and API (this change) | major |
| 2026-10-20 02:33 UTC | [Incident silently edited: \[Medium\] Issue with multiple Box Services](https://rewindex.com/change/r6bf580ac06e6de.md) |  |
| 2026-10-20 02:43 UTC | [Incident updated: \[Medium\] Issue with multiple Box Services](https://rewindex.com/change/r1f075172f927d5.md) |  |
| 2026-10-20 03:13 UTC | [Incident updated: \[Medium\] Issue with multiple Box Services](https://rewindex.com/change/r3e36d395cabd5c.md) |  |
| 2026-10-20 03:53 UTC | [Incident updated: \[Medium\] Issue with multiple Box Services](https://rewindex.com/change/r6fbde551ed830c.md) |  |

Next: [change](https://rewindex.com/change/r6bf580ac06e6de.md) · All Box changes: [timeline](https://rewindex.com/company/box/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i8c1f921f08d9a4 · Markdown: https://rewindex.com/change/i8c1f921f08d9a4.md · JSON: https://rewindex.com/api/v1/changes/i8c1f921f08d9a4 · Generated 2026-10-20T05:28:02.266Z