Changes Box [Medium] Issue with multiple Box Services

Box: Incident updated: [Medium] Issue with multiple Box Services

Incident updateNormal progress (rule, 100%)Changed 2026-10-27 21:34 UTCstspg.io

Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

~~Struck in red~~ is what Box removed; blue is what they added. Muted text is unchanged context.

ChangedStatus#1

~~resolved~~

postmortem

AddedUpdatepostmortem2026-10-27 21:29 UTC#2

not present

Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed. On October 19, 2026 between 6:44 PM and 8:32 PM PDT, some customers may have experienced degradation when interacting with our Public API, Downloads, and Box Sign. The impact was caused by a focused traffic spike that resulted in increased latencies when accessing some data assets. We mitigated the impact by enabling additional targeted caching to relieve the stress on our datastores. Performance of our services returned to normal levels by 8:32 PM PDT. We are conducting a full engineering postmortem and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we may publish additional analysis after the conclusion of the full engineering postmortem. Sincerely, The Box Team

Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Oct 20
Before captured 03:53 UTC
In the 2026-10-20 checkpoint, timestamped by FreeTSA and DigiCert on Oct 21, 00:41 UTC. Record hash a897fcac61b350c7…
Download proof
Oct 27
After captured 21:34 UTC
In the 2026-10-27 checkpoint, timestamped by DigiCert and FreeTSA on Oct 28, 00:41 UTC. Record hash c9ba53cf7f889a60…
Download proof

History of this incident

TodayMonday, November 9Mon, Nov 9

1 rewrite

Normal progress
08:13Edited by the vendor
[Medium] Issue with multiple Box Services
Box’s medium-impact incident postmortem now attributes Public API, Downloads, and Box Sign degradation to a focused traffic spike that increased latency for some data assets. It states that additional targeted caching mitigated the impact by relieving datastore stress; the preliminary-information disclaimer was removed.

Tuesday, October 27

1 incident change

Normal progress
21:34Incident
Incident update[Medium] Issue with multiple Box Servicesthis change

Tuesday, October 20

1 rewrite, 4 incident changes

Normal progress
03:53Incident
Incident update[Medium] Issue with multiple Box Services
Normal progress
03:13Incident
Incident update[Medium] Issue with multiple Box Services
Normal progress
02:43Incident
Incident update[Medium] Issue with multiple Box Services
Wording only
02:33Edited by the vendor
[Medium] Issue with multiple Box Services
Box renamed the incident from “[Medium] Issue with Box Sign and API” to “[Medium] Issue with multiple Box Services,” broadening the title without identifying additional affected services or changing the stated impact level.
Degradation
02:19Major incident
[Medium] Issue with Box Sign and API
Box reported a major-impact issue affecting the Public API and Box Sign, with users potentially seeing errors or timeouts. It started at 2026-10-20 02:19 UTC and was still under investigation when archived, open for 0 min at the last update; no cause or fix was stated.

Cite this

Incident updated: [Medium] Issue with multiple Box Services on Box’s status page, changed 2026-10-27 21:34 UTC (change 6 of 7).

Title: Incident updated: [Medium] Issue with multiple Box Services
Vendor: Box
Date: 2026-10-27 21:34 UTC
URL: https://rewindex.com/change/rd24422ccfb914d

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