# Box: Incident updated: [Medium] Issue with multiple Box Services

> Incident updated: [Medium] Issue with multiple Box Services. Detected 2026-10-27 by Rewindex: what changed on Box’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/rd24422ccfb914d
Last updated: 2026-10-27T21:34:01Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-27 21:34 UTC · Detected: 2026-10-27 21:34 UTC
- [Source: https://stspg.io/cq608909nb7h](https://stspg.io/cq608909nb7h)
- [Company: Box](https://rewindex.com/company/box.md)
- Versions: before incident\_version:93/8mlj3j9t0xx9@1d27da3e1725 → after incident\_version:93/8mlj3j9t0xx9@96b673fd71a5
- Change 6 of 7 for this incident

Incident page (full timeline): [\[Medium\] Issue with multiple Box Services](https://rewindex.com/company/box/incidents/8mlj3j9t0xx9.md)
## What changed

**1. Changed: Status**

```diff
- resolved
+ postmortem
```

**2. Added: Update** (postmortem) · 2026-10-27 21:29 UTC

```diff
+ Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed. On October 19, 2026 between 6:44 PM and 8:32 PM PDT, some customers may have experienced degradation when interacting with our Public API, Downloads, and Box Sign. The impact was caused by a focused traffic spike that resulted in increased latencies when accessing some data assets. We mitigated the impact by enabling additional targeted caching to relieve the stress on our datastores. Performance of our services returned to normal levels by 8:32 PM PDT. We are conducting a full engineering postmortem and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we may publish additional analysis after the conclusion of the full engineering postmortem. Sincerely, The Box Team
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-20 02:19 UTC | [Major incident: \[Medium\] Issue with Box Sign and API](https://rewindex.com/change/i8c1f921f08d9a4.md) | degradation |
| 2026-10-20 02:33 UTC | [Incident silently edited: \[Medium\] Issue with multiple Box Services](https://rewindex.com/change/r6bf580ac06e6de.md) | Wording only |
| 2026-10-20 02:43 UTC | [Incident updated: \[Medium\] Issue with multiple Box Services](https://rewindex.com/change/r1f075172f927d5.md) | Normal progress |
| 2026-10-20 03:13 UTC | [Incident updated: \[Medium\] Issue with multiple Box Services](https://rewindex.com/change/r3e36d395cabd5c.md) | Normal progress |
| 2026-10-20 03:53 UTC | [Incident updated: \[Medium\] Issue with multiple Box Services](https://rewindex.com/change/r6fbde551ed830c.md) | Normal progress |
| 2026-10-27 21:34 UTC | Incident updated: \[Medium\] Issue with multiple Box Services (this change) | Normal progress |
| 2026-11-09 08:13 UTC | [Incident silently edited: \[Medium\] Issue with multiple Box Services](https://rewindex.com/change/rd4743e13b208bf.md) | Normal progress |

Previous: [change](https://rewindex.com/change/r6fbde551ed830c.md) · Next: [change](https://rewindex.com/change/rd4743e13b208bf.md) · All Box changes: [timeline](https://rewindex.com/company/box/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: [Medium] Issue with multiple Box Services on Box’s status page, changed 2026-10-27 21:34 UTC (change 6 of 7).

- Canonical URL: https://rewindex.com/change/rd24422ccfb914d
- Citation: Box, “Incident updated: [Medium] Issue with multiple Box Services” (2026-10-27 21:34 UTC). Archived by Rewindex: https://rewindex.com/change/rd24422ccfb914d (CC BY 4.0).
- Markdown link: `[Box: Incident updated: Medium Issue with multiple Box Services (2026-10-27)](https://rewindex.com/change/rd24422ccfb914d)`


---
Canonical: https://rewindex.com/change/rd24422ccfb914d · Markdown: https://rewindex.com/change/rd24422ccfb914d.md · JSON: https://rewindex.com/api/v1/changes/rd24422ccfb914d · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-09T16:36:49.595Z