Changes / Box / [Medium] Issues with Box Notes
Box: Major incident: [Medium] Issues with Box Notes
Summary
Box Notes users could encounter errors or slowness when creating or updating notes. Box marked the impact as major; the incident started at 2026-09-28 10:04 UTC and was resolved at 2026-09-28 10:31 UTC, lasting 27 min. Box confirmed full functionality was restored but stated no cause or specific fix.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
What changed
Before: not present
After: [Medium] Issues with Box Notes
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-09-28 10:04 UTC
Before: not present
After: 2026-09-28 10:31 UTC
Before: not present
After: Box Notes - Web Application, Web Application
Before: not present
After: Our team is investigating an issue with Box Notes. Users may see errors or slowness when creating or updating Box Notes. We will provide additional information as it becomes available.
Before: not present
After: After further monitoring, this incident is now considered resolved. The Box Note service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: [Medium] Issues with Box Notes (this change) Box Notes users could encounter errors or slowness when creating or updating notes. Box marked the impact as major; the incident started at 2026-09-28 10:04 UTC and was resolved at 2026-09-28 10:31 UTC, lasting 27 min. Box confirmed full functionality was restored but stated no cause or specific fix. | Major incident |