# Box: Major incident: [Medium] Issues with Box Notes

**Summary:** Box Notes users could encounter errors or slowness when creating or updating notes. Box marked the impact as major; the incident started at 2026-09-28 10:04 UTC and was resolved at 2026-09-28 10:31 UTC, lasting 27 min. Box confirmed full functionality was restored but stated no cause or specific fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-28 10:04 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/526db319tsmt](https://stspg.io/526db319tsmt)
- [Company: Box](https://rewindex.com/company/box.md)
- Versions: before (none: first archived) → after incident\_version:93/qvw8ppb72m38@cd6b6fafe191
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ [Medium] Issues with Box Notes
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-28 10:04 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-28 10:31 UTC
```

**6. Added: Affected components**

```diff
+ Box Notes - Web Application, Web Application
```

**7. Added: Update** (investigating) · 2026-09-28 10:04 UTC

```diff
+ Our team is investigating an issue with Box Notes. Users may see errors or slowness when creating or updating Box Notes. We will provide additional information as it becomes available.
```

**8. Added: Update** (resolved) · 2026-09-28 10:31 UTC

```diff
+ After further monitoring, this incident is now considered resolved. The Box Note service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-28 10:04 UTC | Major incident: \[Medium\] Issues with Box Notes (this change) | outage |

All Box changes: [timeline](https://rewindex.com/company/box/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i6facd053d4e05a · Markdown: https://rewindex.com/change/i6facd053d4e05a.md · JSON: https://rewindex.com/api/v1/changes/i6facd053d4e05a · Generated 2026-10-18T00:37:23.269Z