Changes / Box / [Medium] Issue with File Requests
Box: Major incident: [Medium] Issue with File Requests
Summary
Box reported a major incident affecting File Requests, now resolved with no current impact. The recorded start is 2026-10-02 03:43 UTC and resolution is 2026-10-01 10:00 UTC; these timestamps conflict, and the computed duration is unknown.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: [Medium] Issue with File Requests
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-10-02 03:43 UTC
Before: not present
After: 2026-10-01 10:00 UTC
Before: not present
After: From approximately 2:50 AM to 3:30 AM PDT on Oct 01, 2026, we observed an issue impacting File Requests. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: [Medium] Issue with File Requests (this change) Box reported a major incident affecting File Requests, now resolved with no current impact. The recorded start is 2026-10-02 03:43 UTC and resolution is 2026-10-01 10:00 UTC; these timestamps conflict, and the computed duration is unknown. | Major incident |