# Box: Major incident: [Medium] Issue with File Requests

**Summary:** Box reported a major incident affecting File Requests, now resolved with no current impact. The recorded start is 2026-10-02 03:43 UTC and resolution is 2026-10-01 10:00 UTC; these timestamps conflict, and the computed duration is unknown. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-02 03:43 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/bg9l10zsjf57](https://stspg.io/bg9l10zsjf57)
- [Company: Box](https://rewindex.com/company/box.md)
- Versions: before (none: first archived) → after incident\_version:93/9zt2kt0r08xy@3807c073c0d6
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ [Medium] Issue with File Requests
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-02 03:43 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-01 10:00 UTC
```

**6. Added: Update** (resolved) · 2026-10-01 10:00 UTC

```diff
+ From approximately 2:50 AM to 3:30 AM PDT on Oct 01, 2026, we observed an issue impacting File Requests. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-02 03:43 UTC | Major incident: \[Medium\] Issue with File Requests (this change) | outage |

All Box changes: [timeline](https://rewindex.com/company/box/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ie210144627e882 · Markdown: https://rewindex.com/change/ie210144627e882.md · JSON: https://rewindex.com/api/v1/changes/ie210144627e882 · Generated 2026-10-18T00:39:28.709Z