Changes / Box / [Critical] Issues with All Files Page, Box Notes, API calls, logins and downloads
Box: Critical incident: [Critical] Issues with All Files Page, Box Notes, API calls, logins and downloads
Summary
Box reported a critical outage affecting All Files Page, Box Notes, API calls, logins and downloads, starting 2026-09-29 14:15 UTC and resolved at 2026-09-29 15:30 UTC (computed duration: 1 h 14 min). Box said its systems automatically detected and corrected the underlying issue, with no current impact.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: [Critical] Issues with All Files Page, Box Notes, API calls, logins and downloads
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2026-09-29 14:15 UTC
Before: not present
After: 2026-09-29 15:30 UTC
Before: not present
After: From approximately 06.39 AM to 06:44 AM US Pacific time, we observed an issue impacting All Files Page, Box Notes, API calls, logins and downloads. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: [Critical] Issues with All Files Page, Box Notes, API calls, logins and downloads (this change) Box reported a critical outage affecting All Files Page, Box Notes, API calls, logins and downloads, starting 2026-09-29 14:15 UTC and resolved at 2026-09-29 15:30 UTC (computed duration: 1 h 14 min). Box said its systems automatically detected and corrected the underlying issue, with no current impact. | Major incident |