# Box: Critical incident: [Critical] Issues with All Files Page, Box Notes, API calls, logins and downloads

**Summary:** Box reported a critical outage affecting All Files Page, Box Notes, API calls, logins and downloads, starting 2026-09-29 14:15 UTC and resolved at 2026-09-29 15:30 UTC (computed duration: 1 h 14 min). Box said its systems automatically detected and corrected the underlying issue, with no current impact. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-29 14:15 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/qxwy1t2bfym4](https://stspg.io/qxwy1t2bfym4)
- [Company: Box](https://rewindex.com/company/box.md)
- Versions: before (none: first archived) → after incident\_version:93/nymp07yk68rh@24fea31d02e0
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ [Critical] Issues with All Files Page, Box Notes, API calls, logins and downloads
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-29 14:15 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-29 15:30 UTC
```

**6. Added: Update** (resolved) · 2026-09-29 15:30 UTC

```diff
+ From approximately 06.39 AM to 06:44 AM US Pacific time, we observed an issue impacting All Files Page, Box Notes, API calls, logins and downloads. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-29 14:15 UTC | Critical incident: \[Critical\] Issues with All Files Page, Box Notes, API calls, logins and downloads (this change) | outage |

All Box changes: [timeline](https://rewindex.com/company/box/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i57016a2fc45c79 · Markdown: https://rewindex.com/change/i57016a2fc45c79.md · JSON: https://rewindex.com/api/v1/changes/i57016a2fc45c79 · Generated 2026-10-18T02:28:16.467Z