Changes / Box / [Critical] Issues with Logins, Notes and API
Box: Critical incident: [Critical] Issues with Logins, Notes and API
Summary
Box reported a critical incident affecting Logins, Notes and API, recorded as starting 2026-01-09 07:14 UTC and resolved 2026-01-09 06:00 UTC. The resolution precedes the recorded start, so duration is unknown; Box stated there was no current impact.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: [Critical] Issues with Logins, Notes and API
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2026-01-09 07:14 UTC
Before: not present
After: 2026-01-09 06:00 UTC
Before: not present
After: From approximately 9:52 PM to 10:00 PM US Pacific time, we observed an issue impacting Logins, Notes and API. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: [Critical] Issues with Logins, Notes and API (this change) Box reported a critical incident affecting Logins, Notes and API, recorded as starting 2026-01-09 07:14 UTC and resolved 2026-01-09 06:00 UTC. The resolution precedes the recorded start, so duration is unknown; Box stated there was no current impact. | Major incident |