# Box: Critical incident: [Critical] Issues with Logins, Notes and API

**Summary:** Box reported a critical incident affecting Logins, Notes and API, recorded as starting 2026-01-09 07:14 UTC and resolved 2026-01-09 06:00 UTC. The resolution precedes the recorded start, so duration is unknown; Box stated there was no current impact. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-01-09 07:14 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/dfz5vc0l8gmj](https://stspg.io/dfz5vc0l8gmj)
- [Company: Box](https://rewindex.com/company/box.md)
- Versions: before (none: first archived) → after incident\_version:93/kxsd3vwnnn5m@6eac6c70ef79
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ [Critical] Issues with Logins, Notes and API
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-09 07:14 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-09 06:00 UTC
```

**6. Added: Update** (resolved) · 2026-01-09 06:00 UTC

```diff
+ From approximately 9:52 PM to 10:00 PM US Pacific time, we observed an issue impacting Logins, Notes and API. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-09 07:14 UTC | Critical incident: \[Critical\] Issues with Logins, Notes and API (this change) | outage |

All Box changes: [timeline](https://rewindex.com/company/box/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i786faa7bf88fc7 · Markdown: https://rewindex.com/change/i786faa7bf88fc7.md · JSON: https://rewindex.com/api/v1/changes/i786faa7bf88fc7 · Generated 2026-10-18T02:27:21.990Z