Changes / Box / [Medium] Customers may experience issues previewing files
Box: Major incident: [Medium] Customers may experience issues previewing files
Summary
Box reported a major-impact incident affecting file previews for some users, starting at 2026-03-18 18:00 UTC and marked resolved at the same time (computed duration: 0 min). Box stated that no further impact was observed.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: [Medium] Customers may experience issues previewing files
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-03-18 18:00 UTC
Before: not present
After: 2026-03-18 18:00 UTC
Before: not present
After: Between 10:56am PST to 11:42am PST on March 18th, 2026 some users may have experienced difficulties previewing files. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: [Medium] Customers may experience issues previewing files (this change) Box reported a major-impact incident affecting file previews for some users, starting at 2026-03-18 18:00 UTC and marked resolved at the same time (computed duration: 0 min). Box stated that no further impact was observed. | Major incident |