# Box: Major incident: [Medium] Customers may experience issues previewing files

**Summary:** Box reported a major-impact incident affecting file previews for some users, starting at 2026-03-18 18:00 UTC and marked resolved at the same time (computed duration: 0 min). Box stated that no further impact was observed. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-03-18 18:00 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/q0mdmlwrlp2b](https://stspg.io/q0mdmlwrlp2b)
- [Company: Box](https://rewindex.com/company/box.md)
- Versions: before (none: first archived) → after incident\_version:93/k7hsgbs103sx@d08d52f1150d
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ [Medium] Customers may experience issues previewing files
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-18 18:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-18 18:00 UTC
```

**6. Added: Update** (resolved) · 2026-03-18 18:00 UTC

```diff
+ Between 10:56am PST to 11:42am PST on March 18th, 2026 some users may have experienced difficulties previewing files. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-18 18:00 UTC | Major incident: \[Medium\] Customers may experience issues previewing files (this change) | outage |

All Box changes: [timeline](https://rewindex.com/company/box/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i97399d2dc5dd1f · Markdown: https://rewindex.com/change/i97399d2dc5dd1f.md · JSON: https://rewindex.com/api/v1/changes/i97399d2dc5dd1f · Generated 2026-10-18T02:29:11.798Z