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Box: [Minor] Issue with Box AI

MinorStatus: resolvededitedStarted Resolved (3.3 h)4 updatesstatus.box.com (opens in new tab)

Affected components: Box AIBox Web Application - Box AI

Timeline of updates

  1. investigating

    Our team is investigating an issue with Box AI. Some users may be unable to use Box AI. We will provide additional information as it becomes available.

  2. investigating

    We are continuing to investigate this issue.

  3. investigating

    We are continuing to investigate this issue.

  4. resolved

    After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ (opens in new tab) if you continue to experience any issues.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on status.box.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Box, started 2026-11-04 05:48 UTC, resolved after 3.3 h, 4 update(s); edited after publishing.

Title
[Minor] Issue with Box AI
Vendor
Box
Date
URL
https://rewindex.com/company/box/incidents/zwwv3pxkq66v

Box profileRecent Box incidentsAll outages on November 4, 2026Box in November 2026MarkdownJSON