# Box: [Minor] Issue with Box AI

> Box status incident “[Minor] Issue with Box AI” on 2026-11-04: impact minor (vendor’s label), 3.3 h, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/box/incidents/zwwv3pxkq66v
Last updated: 2026-11-04T09:13:48Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-11-04 05:48 UTC · Resolved: 2026-11-04 09:07 UTC · Duration: 3.3 h
- Updates: 4 · Affected components: Box AI, Box Web Application - Box AI
- [Vendor status page: https://status.box.com/incidents/zwwv3pxkq66v](https://status.box.com/incidents/zwwv3pxkq66v)
- [Company: Box](https://rewindex.com/company/box.md)

## Timeline of updates

- **investigating** 2026-11-04 05:48 UTC: Our team is investigating an issue with Box AI. Some users may be unable to use Box AI. We will provide additional information as it becomes available.
- **investigating** 2026-11-04 06:18 UTC: We are continuing to investigate this issue.
- **investigating** 2026-11-04 06:51 UTC: We are continuing to investigate this issue.
- **resolved** 2026-11-04 09:07 UTC: After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

## Rewindex changes for this incident

- 2026-11-04 06:23 UTC: [Incident updated: \[Minor\] Issue with Box AI](https://rewindex.com/change/r8728fcdf0994d4.md)
- 2026-11-04 06:53 UTC: [Incident updated: \[Minor\] Issue with Box AI](https://rewindex.com/change/rb14863cf26fb07.md)
- 2026-11-04 09:13 UTC: [Incident updated: \[Minor\] Issue with Box AI](https://rewindex.com/change/r8b52463fd2819d.md)

## Cite this

Status incident (vendor impact label: minor) posted by Box, started 2026-11-04 05:48 UTC, resolved after 3.3 h, 4 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/box/incidents/zwwv3pxkq66v
- Citation: Box, “[Minor] Issue with Box AI” (2026-11-04 05:48 UTC). Archived by Rewindex: https://rewindex.com/company/box/incidents/zwwv3pxkq66v (CC BY 4.0).
- Markdown link: `[Box: Minor Issue with Box AI (2026-11-04)](https://rewindex.com/company/box/incidents/zwwv3pxkq66v)`


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Canonical: https://rewindex.com/company/box/incidents/zwwv3pxkq66v · Markdown: https://rewindex.com/company/box/incidents/zwwv3pxkq66v.md · JSON: https://rewindex.com/api/v1/companies/box/incidents/zwwv3pxkq66v · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:44:43.380Z