Companies / Dialpad / incidents

Dialpad: Some customers might be experiencing issues with calling and messaging

Impact: majorStatus: resolvedStarted Resolved (48 min)4 updatesSource: stspg.io (opens in new tab)
Summary

Some Dialpad customers experienced calling and messaging issues in a major-impact Application incident starting 2025-05-21 14:42 UTC and lasting 48 min, resolved at 2025-05-21 15:30 UTC. Dialpad implemented a fix and confirmed normal Support contact channels were operational at resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Application

Timeline of updates

  1. investigating

    We are currently investigating this issue. If you are having difficulty contacting Dialpad Support, please visit help.dialpad.com and follow the instructions in the banner at the top of the page

  2. investigating

    We are continuing to investigate this issue.

  3. monitoring

    A fix has been implemented and we are monitoring the results. If you are still having difficulty contacting Dialpad Support, please visit help.dialpad.com and follow the instructions in the banner at the top of the page

  4. resolved

    This incident has been resolved. Normal channels to Dialpad Support are now operational. Please visit https://www.dialpad.com/contact-us/ to contact Dialpad Support.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Dialpad profile · Recent Dialpad incidents · Markdown · JSON