# Dialpad: Some customers might be experiencing issues with calling and messaging

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-05-21 14:42 UTC · Resolved: 2025-05-21 15:30 UTC · Duration: 48 min
- Updates: 4 · Affected components: Application
- [Vendor status page: https://stspg.io/sxd47jkh7mhd](https://stspg.io/sxd47jkh7mhd)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)

## Summary

Some Dialpad customers experienced calling and messaging issues in a major-impact Application incident starting 2025-05-21 14:42 UTC and lasting 48 min, resolved at 2025-05-21 15:30 UTC. Dialpad implemented a fix and confirmed normal Support contact channels were operational at resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-05-21 14:42 UTC: We are currently investigating this issue. If you are having difficulty contacting Dialpad Support, please visit   help.dialpad.com   and follow the instructions in the banner at the top of the page
- **investigating** 2025-05-21 15:03 UTC: We are continuing to investigate this issue.
- **monitoring** 2025-05-21 15:17 UTC: A fix has been implemented and we are monitoring the results. If you are still having difficulty contacting Dialpad Support, please visit   help.dialpad.com   and follow the instructions in the banner at the top of the page
- **resolved** 2025-05-21 15:30 UTC: This incident has been resolved. Normal channels to Dialpad Support are now operational.  Please visit   https://www.dialpad.com/contact-us/   to contact Dialpad Support.

## Rewindex changes for this incident

- 2025-05-21 14:42 UTC: [Major incident: Some customers might be experiencing issues with calling and messaging](https://rewindex.com/change/ib97c200545d5a1.md)


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Canonical: https://rewindex.com/company/dialpad/incidents/vtbzgb1m98rc · Markdown: https://rewindex.com/company/dialpad/incidents/vtbzgb1m98rc.md · JSON: https://rewindex.com/api/v1/companies/dialpad/incidents/vtbzgb1m98rc · Generated 2026-10-18T10:36:42.885Z