2026-09-23 17:20 UTC Service degradation affecting some IVR Customers minor 45 min 2026-09-15 16:08 UTC Some users with US toll-free or midwest toll numbers may have had trouble with new or ongoing calls minor 19 min 2026-09-03 09:54 UTC Investigating degraded calling performance for some EU numbers and destinations minor 42 min 2026-09-01 15:25 UTC Partial service disruption major 4.6 h 2026-08-21 16:21 UTC Some contact center agents may be experiencing issues with being unable to complete a call wrap-up minor 49 min 2026-07-28 16:22 UTC Some customers may be experiencing errors using the fax API minor 28 min 2026-07-07 18:38 UTC Some customers may be experiencing degraded performance with IVR calls minor 1.4 h 2026-06-30 23:23 UTC Inbound/Outbound Calling Potentially Impacted minor 6.3 h 2026-06-11 20:55 UTC Some customers in the US and Canada may be experience issues with delays in message delivery minor 2.8 h 2026-06-09 16:34 UTC Some customers in the US and Canada may be experiencing issues with MMS messaging major 40 min 2026-06-08 22:43 UTC Some customers may be experiencing issues receiving inbound SMS messages minor 3.2 h 2026-05-20 18:58 UTC Some customers may be experiencing issues with IVR major 5.5 h 2026-05-04 15:11 UTC Customers using Salesforce CTI with Dialpad may be experiencing issues with logging in minor 3.1 h 2026-04-08 19:17 UTC We are investigating potential issues with calling major 2.0 h 2026-03-10 15:47 UTC Some customers may be experiencing issues making or receiving calls. minor 2 d 2026-02-13 16:39 UTC Some customers may be experiencing sporadic issues with placing or receiving calls minor 52 min 2026-02-12 14:47 UTC Some customers may be experiencing sporadic issues with placing or receiving calls minor 1.1 h 2026-01-13 17:37 UTC Some customers may be experiencing delays in platform functions minor 3.0 h 2025-11-18 13:41 UTC Accessing www.dialpad.com shows an error major 4.4 h 2025-09-30 19:28 UTC Multiple analytics features are experiencing issues with loading minor 2.0 h 2025-08-06 21:42 UTC Some customers may be experiencing intermittent issues with connecting calls minor 1.5 h 2025-07-22 02:07 UTC Some customers may be experiencing issues with IVR routing minor -20827 min 2025-07-22 02:05 UTC Some customers may be experiencing issues with IVR routing minor -16415 min 2025-07-02 16:56 UTC Customers may be experiencing issues with workforce management major 45 min 2025-07-02 15:39 UTC Some customers may be experiencing issues with contact centers major 2.3 h 2025-07-01 16:43 UTC Some customers may be experiencing issues with calling minor 6.9 h 2025-06-30 18:16 UTC Some customers may be experiencing issues with Dialpad Ai minor 3.5 h 2025-06-26 20:51 UTC Some customers may be experiencing issues receiving text messages minor 47 min 2025-06-18 22:20 UTC Some customers may be experiencing issues with CTI calling features. none 5.7 h 2025-06-12 18:09 UTC Customers experiencing difficulty making calls and joining meetings. critical 3.8 h 2025-06-12 15:19 UTC Some customers may be seeing a delay in some analytics dashboards. major 2.8 h 2025-06-10 18:36 UTC Some customers may be experiencing issues accessing Workforce Management administration page major 3.8 h 2025-06-10 12:19 UTC Some customers may be experiencing issues accessing the generative Ai Agents and Ai Live Assistants minor 1.1 h 2025-06-05 02:17 UTC Some customers may be experiencing issues with making and receiving calls. minor 1.6 h 2025-05-21 14:42 UTC Some customers might be experiencing issues with calling and messaging major 48 min 2025-05-20 18:12 UTC Some customers might experiencing intermittent issue with IVR Workflows minor 7.8 h 2025-05-20 15:32 UTC Some customers might experiencing issues with calling, messaging and meetings major 1.3 h 2025-05-16 01:12 UTC Some customers may be experiencing issues with calls ringing after an operator answers minor 1.5 h 2025-05-11 02:30 UTC Some customers in Australia may be experiencing a degradation in sending and receiving SMS and MMS messages. none 7.6 h 2025-05-09 17:43 UTC Some customers in North America may be experiencing issues with call audio minor 39 min 2025-05-09 17:31 UTC Some customers in North America may have experienced issues with calls major 19 min 2025-05-06 16:42 UTC Analytics Live Dashboard may be experiencing delays loading minor 2.2 h 2025-04-27 17:45 UTC Some customers may be experiencing degraded performance with Omnichannel and IVR applications minor 3.8 h 2025-04-24 20:56 UTC Some customers may be experiencing a delay with Live Analytics Dashboards minor 1.2 h 2025-04-11 21:13 UTC Issues answering calls on Google Chrome and MS Edge using the external notification minor 3 d 2025-04-11 06:26 UTC Some customers in Australia and New Zealand may be experiencing issues with calls or meetings major 45 min 2025-04-10 19:05 UTC Some customers may be experiencing issues with contact center on-duty status minor 24 h 2025-04-09 17:50 UTC Potential service degradation minor 1.1 h 2025-04-04 16:10 UTC Application issues minor 6 d 2025-04-04 09:32 UTC General latency issues in the app minor 1.6 h 2025-04-02 11:29 UTC Bullhorn, HubSpot V2 and Shopify integrations are malfunctioning due to an internal networking issue major 6.2 h 2025-03-31 17:29 UTC Some customers may be experiencing a delay with Live Analytics Dashboards minor 4.1 h 2025-03-26 05:30 UTC Some customers may be experiencing issues receiving inbound SMS and MMS minor 5 d 2025-03-21 20:31 UTC Some customers may be experiencing issues with Ai recaps minor 2.1 h 2025-03-19 20:24 UTC Some customers may be experiencing issues with AI Transcripts minor 1.1 h 2025-03-18 18:53 UTC Transcipts and other AI features are impacted minor 55 min 2025-03-17 17:04 UTC Possible issue with transcriptions minor 50 min 2025-03-10 22:05 UTC Some customers may be experiencing issues with receiving multifactor authentication emails affecting login. minor 1.4 h 2025-03-10 16:21 UTC Some customers may be experiencing issues with Ai transcriptions minor 1.7 h 2025-02-27 21:21 UTC Some customers may be experiencing issues with Call Journey minor 26 h 2025-02-16 06:07 UTC Some customers may be experiencing issues with Digital Channels major 31 min 2025-02-09 17:13 UTC Some customers may be experiencing issues receiving emails minor 2.8 h 2025-02-07 08:03 UTC Some customers may be experiencing issues with calls in southern Asia minor 2.7 h 2025-02-06 14:42 UTC Some customers may be experiencing issues with inbound calls in France major 1.2 h 2025-02-05 08:11 UTC Some customers may be experiencing issues with Digital Engagement minor 7.2 h 2025-02-04 23:58 UTC Some customers may be experiencing issues with messaging media (MMS) minor 18 h 2025-01-13 23:34 UTC Some customers may be experiencing issues with voicemail transcription minor 2.1 h 2025-01-09 22:56 UTC Some customers may be experiencing issues with delayed voice transcription minor 3.4 h 2025-01-02 17:43 UTC Some customers may be experiencing issues with Omnichannel major 1.5 h 2024-12-12 00:06 UTC Some customers may be experiencing degraded performance with Ai Agent minor 4.0 h 2024-12-11 18:39 UTC Some customers may be experiencing issues with WhatsApp messaging via Omnichannel minor 6.3 h 2024-12-10 20:07 UTC Some customers may be experiencing degraded performance with the Dialpad website or applications. minor 5.9 h 2024-12-09 18:33 UTC Some customers may be experiencing issues with Dialpad Analytics minor 1.9 h 2024-12-06 18:15 UTC UK Inbound SMS Degradation minor 1.5 h 2024-12-05 00:48 UTC Potential service degradation minor 1.6 h 2024-12-02 19:36 UTC Some US inbound toll-free calls have no inbound audio and DTMF may not work minor 2.5 h 2024-11-20 20:04 UTC We're currently investigating an issue with our analytics features minor 9.8 h 2024-11-20 18:37 UTC Dialpad Meetings SMS Notifications are Undeliverable for some customers minor 6 d 2024-11-20 18:37 UTC Dialpad Meetings SMS Notifications are Undeliverable for some customers minor 20 d 2024-11-20 16:20 UTC Potential service degradation minor 59 min 2024-11-14 13:24 UTC Analytics related issues minor 2.3 h 2024-11-13 20:36 UTC Live dashboard unable to load minor 50 min 2024-11-12 20:25 UTC Supervisor monitor screens for digital channels unavailable minor 7.2 h 2024-11-05 21:23 UTC Block on outgoing SMS / MMS for unregistered numbers none 27 h 2024-11-05 17:37 UTC Elevated errors in Digital Channels and IVRs minor 40 min 2024-10-31 00:54 UTC Some call recordings may not be available minor 1.2 h 2024-10-18 12:17 UTC Issue joining Dialpad meetings from Dialpad major 59 min 2024-10-17 06:07 UTC Seeing issues with CSV exports in Analytics minor 11 min 2024-10-08 20:26 UTC Investigating Intermittent issues remaining after the Google GCP DOS major 3.5 h 2024-10-08 19:24 UTC Dialpad services experiencing an outage critical 47 min 2024-10-07 01:54 UTC Increased datastore latency and timeouts causing sporadic failures minor 5.0 h 2024-10-01 17:56 UTC Inbound SMS is not being received from some wireless networks major 1.9 h 2024-09-25 06:53 UTC Duplicate SMS received by the end user minor 1.6 h 2024-09-18 20:16 UTC Application and Admin Portal Accessibility Issue critical 2.3 h 2024-09-12 17:06 UTC Data Duplication affecting historical dashboards minor 5.8 h 2024-08-26 20:03 UTC Dialpad Native and Web App displaying a white screen minor 28 min 2024-08-26 15:10 UTC Some customers are experiencing issues in receiving emails minor 2.3 h 2024-08-22 16:21 UTC iOS mobile app do not receive push notifications for channels minor 27 h 2024-08-09 18:30 UTC Partial outage of Voice Intelligence minor 6 min 2024-08-01 02:44 UTC Call Quality Issues with Desk Phones minor 2.3 h