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Dialpad: Some customers in North America may have experienced issues with calls

Impact: majorStatus: resolvedStarted Resolved (19 min)3 updatesSource: stspg.io (opens in new tab)
Summary

Dialpad reported a major degradation affecting some inbound and outbound calls in North America. The incident started at 2025-05-09 17:31 UTC and was resolved at 2025-05-09 17:50 UTC, lasting 19 min; Dialpad stated calls were impacted between 16:20 and 16:46 UTC and a fix had been implemented.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Telephony Infrastructure: Outbound CallsTelephony Infrastructure: Inbound Calls

Timeline of updates

  1. monitoring

    Issue impacted a percentage of calls in North America between 16:20 and 16:46 UTC. A fix has been implemented and we are monitoring the situation.

  2. investigating

    We are currently investigating this issue.

  3. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Dialpad profile · Recent Dialpad incidents · Markdown · JSON