# Dialpad: Some customers in North America may have experienced issues with calls

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-05-09 17:31 UTC · Resolved: 2025-05-09 17:50 UTC · Duration: 19 min
- Updates: 3 · Affected components: Telephony Infrastructure: Outbound Calls, Telephony Infrastructure: Inbound Calls
- [Vendor status page: https://stspg.io/2w2d1zgcb2gm](https://stspg.io/2w2d1zgcb2gm)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)

## Summary

Dialpad reported a major degradation affecting some inbound and outbound calls in North America. The incident started at 2025-05-09 17:31 UTC and was resolved at 2025-05-09 17:50 UTC, lasting 19 min; Dialpad stated calls were impacted between 16:20 and 16:46 UTC and a fix had been implemented. _(machine-written, sol)_
## Timeline of updates

- **monitoring** 2025-05-09 17:31 UTC: Issue impacted a percentage of calls in North America between 16:20 and 16:46 UTC. A fix has been implemented and we are monitoring the situation.
- **investigating** 2025-05-09 17:39 UTC: We are currently investigating this issue.
- **resolved** 2025-05-09 17:50 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-05-09 17:31 UTC: [Major incident: Some customers in North America may have experienced issues with calls](https://rewindex.com/change/i6ccb28a0e1cdbc.md)


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Canonical: https://rewindex.com/company/dialpad/incidents/rwhmzvlf1zq1 · Markdown: https://rewindex.com/company/dialpad/incidents/rwhmzvlf1zq1.md · JSON: https://rewindex.com/api/v1/companies/dialpad/incidents/rwhmzvlf1zq1 · Generated 2026-10-18T12:41:47.680Z