Changes / Dialpad / Some customers in North America may have experienced issues with calls
Dialpad: Major incident: Some customers in North America may have experienced issues with calls
Summary
Dialpad reported a major degradation affecting some inbound and outbound calls in North America. The incident started at 2025-05-09 17:31 UTC and was resolved at 2025-05-09 17:50 UTC, lasting 19 min; Dialpad stated calls were impacted between 16:20 and 16:46 UTC and a fix had been implemented.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 61%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Some customers in North America may have experienced issues with calls
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-05-09 17:31 UTC
Before: not present
After: 2025-05-09 17:50 UTC
Before: not present
After: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
Before: not present
After: Issue impacted a percentage of calls in North America between 16:20 and 16:46 UTC. A fix has been implemented and we are monitoring the situation.
Before: not present
After: We are currently investigating this issue.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some customers in North America may have experienced issues with calls (this change) Dialpad reported a major degradation affecting some inbound and outbound calls in North America. The incident started at 2025-05-09 17:31 UTC and was resolved at 2025-05-09 17:50 UTC, lasting 19 min; Dialpad stated calls were impacted between 16:20 and 16:46 UTC and a fix had been implemented. | Major incident |