Companies / Dialpad / incidents
Dialpad: Some customers may be experiencing issues with contact centers
Dialpad reported a major Contact Center incident affecting some customers and operator status, starting 2025-07-02 15:39 UTC and resolved at 2025-07-02 17:56 UTC (2 h 16 min). Dialpad advised disabling post-call wrap-up and manually setting affected agents to Available; a mitigation restored operator status.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Contact Center
Timeline of updates
- investigating
We are currently investigating this issue.
- investigating
We are continuing to investigate this issue.
- identified
The issue is identified and we are working on a fix. If you are affected, please try this potential workaround: 1) Disable post-call wrap-up: https://help.dialpad.com/docs/post-call-wrap-up-time#enable-postcall-wrapup-time 2) A contact center supervisor should select the relevant contact center in the app and manually set each affected agents' status to Available
- monitoring
A mitigation has been applied and operator status will be recovering over time. We will provide an update when fully recovered.
- monitoring
Our mitigation has completed and operator status has recovered. We will continue to monitor.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: Some customers may be experiencing issues with contact centers 2025-07-02 15:39 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Dialpad profile · Recent Dialpad incidents · Markdown · JSON