Changes / Dialpad / Some customers may be experiencing issues with contact centers
Dialpad: Major incident: Some customers may be experiencing issues with contact centers
Summary
Summary pending. The diff below shows exactly what changed.
What changed
Before: not present
After: Some customers may be experiencing issues with contact centers
Before: not present
After: major
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After: resolved
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After: 2025-07-02 15:39 UTC
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After: 2025-07-02 17:56 UTC
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After: Contact Center
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After: We are currently investigating this issue.
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After: We are continuing to investigate this issue.
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After: The issue is identified and we are working on a fix.
If you are affected, please try this potential workaround:
1) Disable post-call wrap-up: https://help.dialpad.com/docs/post-call-wrap-up-time#enable-postcall-wrapup-time
2) A contact center supervisor should select the relevant contact center in the app and manually set each affected agents' status to Available
Before: not present
After: A mitigation has been applied and operator status will be recovering over time. We will provide an update when fully recovered.
Before: not present
After: Our mitigation has completed and operator status has recovered. We will continue to monitor.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some customers may be experiencing issues with contact centers (this change) | Major incident |