Companies / Dialpad / incidents

Dialpad: Some customers may be experiencing issues with calling

Affected components: MeetingsTelephony Infrastructure: Outbound CallsTelephony Infrastructure: Inbound Calls

Timeline of updates

1. investigating2025-07-01 16:43 UTC

   We are currently investigating this issue.

2. investigating2025-07-01 16:43 UTC

   The incident appears to have started at 16:30 UTC (9:30am Pacific) and ended 3 minutes later. We are investigating.

3. investigating2025-07-01 17:53 UTC

   We have not seen recurrence of the issue, but are continuing to investigate the root cause.

4. monitoring2025-07-01 18:40 UTC

   We have identified the issue and have not seen recurrence. We will continue to monitor and root cause.

5. resolved2025-07-01 23:37 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Dialpad profile · Recent Dialpad incidents · Markdown · JSON