Companies / Dialpad / incidents

Dialpad: Customers may be experiencing issues with workforce management

Impact: majorStatus: resolvedStarted Resolved (45 min)5 updatesSource: stspg.io (opens in new tab)
Summary

Dialpad reported a major Workforce Management outage from 2025-07-02 16:56 UTC to 2025-07-02 17:41 UTC, lasting 45 min. Customers may have experienced issues with workforce management; a fix was implemented at 17:16 UTC, and the incident was subsequently resolved.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Workforce Management

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. investigating

    We are continuing to investigate this issue.

  3. identified

    The issue has been identified and a fix is being implemented.

  4. monitoring

    A fix has been implemented and we are monitoring the results.

  5. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Dialpad profile · Recent Dialpad incidents · Markdown · JSON