# Dialpad: Customers may be experiencing issues with workforce management

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-07-02 16:56 UTC · Resolved: 2025-07-02 17:41 UTC · Duration: 45 min
- Updates: 5 · Affected components: Workforce Management
- [Vendor status page: https://stspg.io/mgct5g76mssy](https://stspg.io/mgct5g76mssy)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)

## Summary

Dialpad reported a major Workforce Management outage from 2025-07-02 16:56 UTC to 2025-07-02 17:41 UTC, lasting 45 min. Customers may have experienced issues with workforce management; a fix was implemented at 17:16 UTC, and the incident was subsequently resolved. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-07-02 16:56 UTC: We are currently investigating this issue.
- **investigating** 2025-07-02 16:56 UTC: We are continuing to investigate this issue.
- **identified** 2025-07-02 17:01 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2025-07-02 17:16 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-07-02 17:41 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-07-02 16:56 UTC: [Major incident: Customers may be experiencing issues with workforce management](https://rewindex.com/change/id8fdaed5401968.md)


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Canonical: https://rewindex.com/company/dialpad/incidents/xqrdv9g4szkv · Markdown: https://rewindex.com/company/dialpad/incidents/xqrdv9g4szkv.md · JSON: https://rewindex.com/api/v1/companies/dialpad/incidents/xqrdv9g4szkv · Generated 2026-10-18T09:43:31.403Z