Changes / Dialpad / Customers may be experiencing issues with workforce management

Dialpad: Major incident: Customers may be experiencing issues with workforce management

Summary

Summary pending. The diff below shows exactly what changed.

Major incidentLabel: outage (model (Jev), 89%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Customers may be experiencing issues with workforce management
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-07-02 16:56 UTC
AddedResolved time#5
Before: not present
After: 2025-07-02 17:41 UTC
AddedAffected components#6
Before: not present
After: Workforce Management
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating this issue.
AddedUpdateinvestigating#8
Before: not present
After: We are continuing to investigate this issue.
AddedUpdateidentified#9
Before: not present
After: The issue has been identified and a fix is being implemented.
AddedUpdatemonitoring#10
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdateresolved#11
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Customers may be experiencing issues with workforce management (this change)Major incident

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