Changes / Dialpad / Partial service disruption
Dialpad: Major incident: Partial service disruption
Summary
Dialpad reported a major partial service disruption affecting Telephony Infrastructure: Inbound Calls, starting 2026-09-01 15:25 UTC and resolved at 2026-09-01 20:02 UTC, lasting 4 h 36 min. Dialpad stated that a fix was implemented but did not specify the cause or fix details.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 92%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Partial service disruption
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After: major
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After: resolved
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After: 2026-09-01 15:25 UTC
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After: 2026-09-01 20:02 UTC
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After: Telephony Infrastructure: Inbound Calls
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After: We are currently investigating this issue.
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After: A fix has been implemented and we are monitoring the results.
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After: We are continuing to monitor for any further issues.
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After: We are currently investigating this issue.
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After: We are continuing to investigate this issue.
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After: The issue has been identified and a fix is being implemented.
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After: We are continuing to work on a fix for this issue.
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After: A fix has been implemented and we are monitoring the results.
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After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Partial service disruption (this change) Dialpad reported a major partial service disruption affecting Telephony Infrastructure: Inbound Calls, starting 2026-09-01 15:25 UTC and resolved at 2026-09-01 20:02 UTC, lasting 4 h 36 min. Dialpad stated that a fix was implemented but did not specify the cause or fix details. | Major incident |