# Dialpad: Major incident: Partial service disruption

**Summary:** Dialpad reported a major partial service disruption affecting Telephony Infrastructure: Inbound Calls, starting 2026-09-01 15:25 UTC and resolved at 2026-09-01 20:02 UTC, lasting 4 h 36 min. Dialpad stated that a fix was implemented but did not specify the cause or fix details. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-09-01 15:25 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/y1413vfgq53r](https://stspg.io/y1413vfgq53r)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)
- Versions: before (none: first archived) → after incident\_version:121/ygg9ncswl5jl@b1d90679b4ca
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Partial service disruption
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-01 15:25 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-01 20:02 UTC
```

**6. Added: Affected components**

```diff
+ Telephony Infrastructure: Inbound Calls
```

**7. Added: Update** (investigating) · 2026-09-01 15:25 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (monitoring) · 2026-09-01 16:04 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (monitoring) · 2026-09-01 16:05 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**10. Added: Update** (investigating) · 2026-09-01 16:44 UTC

```diff
+ We are currently investigating this issue.
```

**11. Added: Update** (investigating) · 2026-09-01 17:14 UTC

```diff
+ We are continuing to investigate this issue.
```

**12. Added: Update** (identified) · 2026-09-01 18:34 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**13. Added: Update** (identified) · 2026-09-01 18:35 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**14. Added: Update** (monitoring) · 2026-09-01 19:03 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**15. Added: Update** (resolved) · 2026-09-01 20:02 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-01 15:25 UTC | Major incident: Partial service disruption (this change) | degradation |

All Dialpad changes: [timeline](https://rewindex.com/company/dialpad/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/if6d2ad9eb8c4ba · Markdown: https://rewindex.com/change/if6d2ad9eb8c4ba.md · JSON: https://rewindex.com/api/v1/changes/if6d2ad9eb8c4ba · Generated 2026-10-18T02:31:37.788Z