Dialpad: Partial service disruption

Impact: majorStatus: resolvedStarted 2026-09-01 15:25 UTCResolved 2026-09-01 20:02 UTC (4.6 h)9 updatesSource: stspg.io

Summary

Dialpad reported a major partial service disruption affecting Telephony Infrastructure: Inbound Calls, starting 2026-09-01 15:25 UTC and resolved at 2026-09-01 20:02 UTC, lasting 4 h 36 min. Dialpad stated that a fix was implemented but did not specify the cause or fix details.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Telephony Infrastructure: Inbound Calls

Timeline of updates

investigating2026-09-01 15:25 UTC
We are currently investigating this issue.
monitoring2026-09-01 16:04 UTC
A fix has been implemented and we are monitoring the results.
monitoring2026-09-01 16:05 UTC
We are continuing to monitor for any further issues.
investigating2026-09-01 16:44 UTC
We are currently investigating this issue.
investigating2026-09-01 17:14 UTC
We are continuing to investigate this issue.
identified2026-09-01 18:34 UTC
The issue has been identified and a fix is being implemented.
identified2026-09-01 18:35 UTC
We are continuing to work on a fix for this issue.
monitoring2026-09-01 19:03 UTC
A fix has been implemented and we are monitoring the results.
resolved2026-09-01 20:02 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Partial service disruption 2026-09-01 15:25 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Dialpad profile · Recent Dialpad incidents · Markdown · JSON