# Dialpad: Partial service disruption

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-01 15:25 UTC · Resolved: 2026-09-01 20:02 UTC · Duration: 4.6 h
- Updates: 9 · Affected components: Telephony Infrastructure: Inbound Calls
- [Vendor status page: https://stspg.io/y1413vfgq53r](https://stspg.io/y1413vfgq53r)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)

## Summary

Dialpad reported a major partial service disruption affecting Telephony Infrastructure: Inbound Calls, starting 2026-09-01 15:25 UTC and resolved at 2026-09-01 20:02 UTC, lasting 4 h 36 min. Dialpad stated that a fix was implemented but did not specify the cause or fix details. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-01 15:25 UTC: We are currently investigating this issue.
- **monitoring** 2026-09-01 16:04 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2026-09-01 16:05 UTC: We are continuing to monitor for any further issues.
- **investigating** 2026-09-01 16:44 UTC: We are currently investigating this issue.
- **investigating** 2026-09-01 17:14 UTC: We are continuing to investigate this issue.
- **identified** 2026-09-01 18:34 UTC: The issue has been identified and a fix is being implemented.
- **identified** 2026-09-01 18:35 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2026-09-01 19:03 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-09-01 20:02 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-09-01 15:25 UTC: [Major incident: Partial service disruption](https://rewindex.com/change/if6d2ad9eb8c4ba.md)


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Canonical: https://rewindex.com/company/dialpad/incidents/ygg9ncswl5jl · Markdown: https://rewindex.com/company/dialpad/incidents/ygg9ncswl5jl.md · JSON: https://rewindex.com/api/v1/companies/dialpad/incidents/ygg9ncswl5jl · Generated 2026-10-18T11:44:55.072Z