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Dialpad: Some customers may be experiencing degraded performance with IVR calls

Impact: minorStatus: resolvedStarted Resolved (1.4 h)4 updatesSource: stspg.io (opens in new tab)

Affected components: Contact Center

Timeline of updates

  1. investigating

    Some customers may be experiencing degraded performance with IVR calls. The degraded calls will be going to designated fallbacks.

  2. identified

    The issue has been identified and a fix is being implemented.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. resolved

    This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Dialpad profile · Recent Dialpad incidents · Markdown · JSON