# Dialpad: Some customers may be experiencing degraded performance with IVR calls

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-07 18:38 UTC · Resolved: 2026-07-07 20:02 UTC · Duration: 1.4 h
- Updates: 4 · Affected components: Contact Center
- [Vendor status page: https://stspg.io/xc79w86s4lks](https://stspg.io/xc79w86s4lks)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)

## Timeline of updates

- **investigating** 2026-07-07 18:38 UTC: Some customers may be experiencing degraded performance with IVR calls. The degraded calls will be going to designated fallbacks.
- **identified** 2026-07-07 19:26 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-07-07 19:33 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-07-07 20:02 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/dialpad/incidents/m0jjw5wx08mf · Markdown: https://rewindex.com/company/dialpad/incidents/m0jjw5wx08mf.md · JSON: https://rewindex.com/api/v1/companies/dialpad/incidents/m0jjw5wx08mf · Generated 2026-10-18T09:40:51.029Z