rewindex

CompaniesDialpadIncidents

Dialpad: Some customers may be experiencing issues with devices.

MinorStatus: resolvededitedStarted Resolved (6.1 h)4 updatesstspg.io (opens in new tab)

Affected components: Telephony Infrastructure: Outbound CallsTelephony Infrastructure: Inbound Calls

Timeline of updates

  1. investigating

    We believe the issue is primarily impacting customers whose networks have trouble with large DNS records or those using Grandstream ATA devices. Our team is working on a resolution. We will update when it is resolved.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. monitoring

    We've resolved issues for most customers by now.

  4. resolved

    This incident has been resolved.

Changes Rewindex caught on this incident

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Dialpad, started 2026-10-20 15:49 UTC, resolved after 6.1 h, 4 update(s); edited after publishing.

Title
Some customers may be experiencing issues with devices.
Vendor
Dialpad
Date
URL
https://rewindex.com/company/dialpad/incidents/jt0rk32754x5

Dialpad profileRecent Dialpad incidentsAll outages on October 20, 2026Dialpad in October 2026MarkdownJSON