# Dialpad: Some customers may be experiencing issues with devices.

> Dialpad status incident “Some customers may be experiencing issues with devices.” on 2026-10-20: impact minor (vendor’s label), 6.1 h, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/dialpad/incidents/jt0rk32754x5
Last updated: 2026-10-20T22:13:18Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-20 15:49 UTC · Resolved: 2026-10-20 21:54 UTC · Duration: 6.1 h
- Updates: 4 · Affected components: Telephony Infrastructure: Outbound Calls, Telephony Infrastructure: Inbound Calls
- [Vendor status page: https://stspg.io/0x4dwttycsyr](https://stspg.io/0x4dwttycsyr)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)

## Timeline of updates

- **investigating** 2026-10-20 15:49 UTC: We believe the issue is primarily impacting customers whose networks have trouble with large DNS records or those using Grandstream ATA devices. Our team is working on a resolution. We will update when it is resolved.
- **monitoring** 2026-10-20 16:38 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2026-10-20 20:22 UTC: We've resolved issues for most customers by now.
- **resolved** 2026-10-20 21:54 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-10-20 16:43 UTC: [Incident updated: Some customers may be experiencing issues with devices.](https://rewindex.com/change/r6f1e7e1d6345d8.md)
- 2026-10-20 20:23 UTC: [Incident updated: Some customers may be experiencing issues with devices.](https://rewindex.com/change/r013c4d4a2cc455.md)
- 2026-10-20 22:13 UTC: [Incident updated: Some customers may be experiencing issues with devices.](https://rewindex.com/change/r0bde0b9c84223c.md)

## Cite this

Status incident (vendor impact label: minor) posted by Dialpad, started 2026-10-20 15:49 UTC, resolved after 6.1 h, 4 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/dialpad/incidents/jt0rk32754x5
- Citation: Dialpad, “Some customers may be experiencing issues with devices.” (2026-10-20 15:49 UTC). Archived by Rewindex: https://rewindex.com/company/dialpad/incidents/jt0rk32754x5 (CC BY 4.0).
- Markdown link: `[Dialpad: Some customers may be experiencing issues with devices. (2026-10-20)](https://rewindex.com/company/dialpad/incidents/jt0rk32754x5)`


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Canonical: https://rewindex.com/company/dialpad/incidents/jt0rk32754x5 · Markdown: https://rewindex.com/company/dialpad/incidents/jt0rk32754x5.md · JSON: https://rewindex.com/api/v1/companies/dialpad/incidents/jt0rk32754x5 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:29:00.117Z