Dialpad: Some customers in the US and Canada may be experiencing issues with MMS messaging

Impact: majorStatus: resolvedStarted 2026-06-09 16:34 UTCResolved 2026-06-09 17:14 UTC (40 min)3 updatesSource: stspg.io

Summary

Some Dialpad customers in the US and Canada experienced MMS messaging issues in a major-impact incident from 2026-06-09 16:34 UTC to 2026-06-09 17:14 UTC, lasting 40 min. Dialpad implemented a fix and confirmed resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Messaging

Timeline of updates

investigating2026-06-09 16:34 UTC
We are currently investigating this issue.
monitoring2026-06-09 17:03 UTC
A fix has been implemented and we are monitoring the results.
resolved2026-06-09 17:14 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Some customers in the US and Canada may be experiencing issues with MMS messaging 2026-06-09 16:34 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Dialpad profile · Recent Dialpad incidents · Markdown · JSON