# Dialpad: Some customers in the US and Canada may be experiencing issues with MMS messaging

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-06-09 16:34 UTC · Resolved: 2026-06-09 17:14 UTC · Duration: 40 min
- Updates: 3 · Affected components: Messaging
- [Vendor status page: https://stspg.io/54ms3j5hyh2n](https://stspg.io/54ms3j5hyh2n)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)

## Summary

Some Dialpad customers in the US and Canada experienced MMS messaging issues in a major-impact incident from 2026-06-09 16:34 UTC to 2026-06-09 17:14 UTC, lasting 40 min. Dialpad implemented a fix and confirmed resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-06-09 16:34 UTC: We are currently investigating this issue.
- **monitoring** 2026-06-09 17:03 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-06-09 17:14 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-06-09 16:34 UTC: [Major incident: Some customers in the US and Canada may be experiencing issues with MMS messaging](https://rewindex.com/change/ifb110ba860709b.md)


---
Canonical: https://rewindex.com/company/dialpad/incidents/shh51vlk9zzh · Markdown: https://rewindex.com/company/dialpad/incidents/shh51vlk9zzh.md · JSON: https://rewindex.com/api/v1/companies/dialpad/incidents/shh51vlk9zzh · Generated 2026-10-18T11:44:45.187Z