Dialpad: Some customers may be experiencing issues accessing Workforce Management administration page

Impact: majorStatus: resolvedStarted 2025-06-10 18:36 UTCResolved 2025-06-10 22:22 UTC (3.8 h)4 updatesSource: stspg.io

Summary

Some Dialpad customers had trouble accessing the Workforce Management administration page during a major-impact incident from 2025-06-10 18:36 UTC to 2025-06-10 22:22 UTC, lasting 3 h 45 min. Dialpad implemented a fix and monitored results before resolving the incident.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Workforce Management

Timeline of updates

investigating2025-06-10 18:36 UTC
We are currently investigating this issue.
investigating2025-06-10 19:23 UTC
We are continuing to investigate this issue.
monitoring2025-06-10 21:10 UTC
A fix has been implemented and we are monitoring the results.
resolved2025-06-10 22:22 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Some customers may be experiencing issues accessing Workforce Management administration page 2025-06-10 18:36 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Dialpad profile · Recent Dialpad incidents · Markdown · JSON