# Dialpad: Some customers may be experiencing issues accessing Workforce Management administration page

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-06-10 18:36 UTC · Resolved: 2025-06-10 22:22 UTC · Duration: 3.8 h
- Updates: 4 · Affected components: Workforce Management
- [Vendor status page: https://stspg.io/rzt9bsjs3f0z](https://stspg.io/rzt9bsjs3f0z)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)

## Summary

Some Dialpad customers had trouble accessing the Workforce Management administration page during a major-impact incident from 2025-06-10 18:36 UTC to 2025-06-10 22:22 UTC, lasting 3 h 45 min. Dialpad implemented a fix and monitored results before resolving the incident. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-06-10 18:36 UTC: We are currently investigating this issue.
- **investigating** 2025-06-10 19:23 UTC: We are continuing to investigate this issue.
- **monitoring** 2025-06-10 21:10 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-06-10 22:22 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-06-10 18:36 UTC: [Major incident: Some customers may be experiencing issues accessing Workforce Management administration page](https://rewindex.com/change/ia045b96823a683.md)


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Canonical: https://rewindex.com/company/dialpad/incidents/5g2st9sltwxp · Markdown: https://rewindex.com/company/dialpad/incidents/5g2st9sltwxp.md · JSON: https://rewindex.com/api/v1/companies/dialpad/incidents/5g2st9sltwxp · Generated 2026-10-18T11:27:56.268Z